Ts and Cs for Vouchers, Specials, Coupons and Offers
This is where you find the terms and conditions specific to the voucher, Specials, Coupon and offers that are available. We keep this as up to date as possible and as quickly as possible. It works in conjunction with our main terms of service and other policies.
E & OE excepted.
Welcome Offer
This relates to the welcome offer in email and voucher code offered on site. In both cases, a percentage off (currently 5%, but can change without notice, from time to time). In order to use the discount, you must be currently signed up to receive our newsletter and offers. If you unsubscribe, then you will no longer be able to use the discount.
The discount can only be used once per customer account.
From time to time, certain products are excluded from the offer. However, we try to maintain as broad a range in the offer as possible. You will be notified in the cart if a product is excluded from the offer, and it will show the full price. Other products in the offer will show the offer price and/or discount.
At all times, gift cards are excluded.
Buy 2 Magnetic Wine Glass Holders for £50
This offer is only valid for the Magnetic Wine Glass Holders. If you purchase 2 (or more), you will receive them for £25 each. This offer can be used in conjunction with most other offers. See terms and conditions of other offers. There are currently no restrictions on how many you can purchase in the offer. All Magnetic Wine Glass Holders must be purchased in a single transaction. If you purchase more later, then you will need to meet the criteria again.
25% off Everything Launch Promotional Offer
This is a launch offer, valid only between 00:00 Saturday 6th September and 23:59:59 on Sunday 7th 2025. (or as otherwise communicated). We reserve the right to end the promotional offer without notice at any time or to continue it for longer. The shop home page will have the latest dates.
You can get 25% off the listed price on any item in the online shop, except for gift cards.
Free Gift Launch Promotional Offer
This offer is valid from 00:00 on Monday 8th September 2025 to 23:59:59 Wednesday 10th September 2025 or while stocks last or as otherwise advised. We reserve the right to amend the dates as required without notice.
With this offer, you receive a free gift worth up to £35 with any orders placed during the promotional period. You may make as many orders as you like during this time and qualify for a free gift with each order. Only one free gift per order, no matter how many items are in a specific order.
General Terms and Conditions - Addendum to all Promotional Offers
All promotional offers cannot be exchanged for cash and/or have no monetary value or a value of £0.001 as required by law.
At all times, Gift Cards are excluded from offers. Final sale items are generally excluded from all promotion offers, unless otherwise stated.
All promotional offers are to be used in conjunction with the specific type of product and do not create additional rights. In particular, but not limited to, bespoke products purchased with a promotional offer retain their bespoke properties; for example, they cannot be returned. See bespoke terms and conditions.
Unless otherwise expressed in the specifics of a promotional offer, a promotional offer cannot be used in conjunction with any other offers.
At all times, only one promotional code can be used at a time, even if it would be possible to be used with another offer code, this overrides any terms in a specific promotional offer that would otherwise allow it, specifically, but not limited to, terms that state "can be used with all other offers" or such wording that would allow in principle the use of two voucher codes. This doe not affect other types of offer that do not require a voucher code to be used.
Returns
Any item returned that was originally bought with a special offer will only be worth the price paid, not the current price, if higher. Any refund amount shall be based on the original price before promotional discounts were applied. This means you will receive a refund of the amount paid above the cost as if the promotional offer had not been applied to the order. In most cases, this means you will receive significantly less than the amount paid for the specific item, unless the order as a whole still qualifies for the discount amount. Singles order only will be considered, and we cannot take other orders in to account.
Any free gift that you received with your purchase, must be returned if you return the product for any reason, save for defective items, replacements that are of equal or more value than the original order, or if the terms of the specific offer say differently. If the free gift is not returned as required, then we reserve the right to reduce any refund amounts owed by an equal value of the free gift that was not returned. If this is more than the amount owed for refund, then we reserve the right to pursue the additional amount through the courts after following the normal debt recovery procedures. Refund amounts owed can be presented as store credit, gift card or to the original payment method. See separate refund policy for more details.